FriendliAI is seeking a Customer Success Engineer to act as the technical liaison between our customers and the engineering team behind our large-scale AI inference platform. You’ll help developers and enterprises deploy, scale, and optimize generative and agentic AI workloads running on FriendliAI infrastructure.
In this role, you will act as a trusted technical advisor to our users, ensuring smooth onboarding, ongoing support, and optimal product usage. You will collaborate across product, engineering, and support teams to represent the customer's voice and help shape a delightful developer experience.
[Note] This is a 6-month contract position. Contract extension may be discussed based on performance during the employment period.
Key Responsibilities
- Guide new users through onboarding, setup, and best practices
- Document technical learnings, common patterns, and solutions derived from real customer interactions
- Transform lessons learned into precise, actionable knowledge for both internal teams and external users
- Create and maintain documentation, tutorials, and sample projects
- Provide technical support via Instant messages, Slack, email, and meetings, helping users troubleshoot and resolve issues quickly
- Collaborate with engineering to debug production issues and prioritize fixes
- Lead customer-facing technical sessions, demos, and Q&As
